Returns & Refunds Policy

1.1 Return Window and Conditions

You may request a change-of-mind return within 14 calendar days of delivery. You may open the packaging, pair your aberi Pod, and try its basic features.

To qualify for a change-of-mind return:

• The device must be fully functional and in like-new condition, with no visible wear or damage.
• The device must be returned in its original packaging with all accessories and materials included in the box.
• Accessories included with the device must be returned with it as part of the same package.

For a change-of-mind return, you pay the return shipping cost where permitted by applicable law. We do not charge a restocking fee.

1.2 How to Request a Return

Email support@aberi.ai within 14 calendar days of delivery. Include your order number and the device serial number. We may ask for photos of the device.

We handle returns in Hong Kong. Our support team will provide the return address and shipping instructions. Please wait for those instructions before sending your device back. We’ll confirm whether the return qualifies once we receive and inspect it.

If your aberi Pod arrives damaged or defective, or if you receive the wrong item, email support@aberi.ai with your order number and a brief description of the issue. If available, include photos of the item and packaging.

Once we confirm the issue, we can arrange a replacement or a return for a refund. If we confirm a product defect and ask you to send the item back, we cover the cost of shipping it to us. Our support team will confirm the available options and provide return instructions.

For hardware issues that arise after delivery, see our Warranty Policy for coverage and service instructions.

We’ll notify you by email once we’ve received and inspected your return. If approved, we’ll issue the refund to your original payment method within 7 business days of approval. Your bank or payment provider may take additional time to post the refund.

If your aberi Pod order includes a complimentary membership, all remaining complimentary membership benefits associated with that order will end when we issue your hardware refund. Any complimentary membership time already used will not be deducted from your hardware refund.

Accessories purchased separately, including accessories added to an Aberi Pod order, are not eligible for change-of-mind returns under this store policy. This does not affect any mandatory rights under applicable law. If an accessory arrives damaged or defective, or if you receive the wrong item, please follow the instructions in Section 2.

6.1 Paid Memberships

You can cancel your membership through the store where you subscribed. Canceling stops future renewals, and your membership remains active until the end of the current billing period. Canceling does not automatically refund the current billing period.

6.2 As You Go Top-Ups

As You Go credits purchased through Apple In-App Purchase do not expire. Promotional credits and subscription allowances are separate and follow the terms shown when they are offered.

For purchases through the App Store, request a refund through Apple.

For top-ups purchased directly from aberi, you may request a refund for the unused portion of a paid As You Go top-up, even if you’ve already used part of it. We’ll refund the amount paid for the remaining unused credits and remove those credits from your account when the refund is issued.